Refund and withdrawal policy

1. Merchant of record

Orders placed through Stripe Managed Payments are sold through Link, with Sold through Link, LLC acting as merchant of record. Link's Sold Through Link and Purchase Terms and applicable country-specific provisions govern purchase transactions and relevant refund and cancellation services. We provide product support and help customers resolve issues with the digital files.

2. Cancellation and statutory withdrawal

Consumers in the European Union generally have a 14-day statutory right of withdrawal for distance purchases, subject to applicable exceptions. Link's EU-specific purchase terms also describe a cooling-off period. Follow the withdrawal and cancellation information supplied at checkout and in your order confirmation, or contact us for assistance.

For digital content not supplied on a tangible medium, the statutory withdrawal right may be lost after performance begins only where all applicable conditions are satisfied, including prior express consent to begin during the withdrawal period, acknowledgment of the loss of the right, and the required contractual confirmation. Download availability alone does not automatically remove withdrawal rights. Where the conditions for an exception are not met, applicable withdrawal rights remain available.

3. Faulty or non-conforming content

If a download is corrupt, incomplete, incompatible with the specifications stated on its product page, or otherwise fails to conform to the contract, please contact us. We will normally try to provide a corrected file or another appropriate solution without undue delay. Applicable consumer law may entitle you to remedies including bringing content into conformity, a price reduction or contract termination. These statutory remedies are not limited by the voluntary refund arrangements below.

4. Additional voluntary refunds

In addition to statutory rights, we ordinarily support refund requests made within 30 days of purchase for accidental duplicate orders, duplicate charges, or significant product problems that cannot reasonably be resolved. Other goodwill requests are assessed individually. This 30-day period applies only to our voluntary policy and never limits statutory claims or Link's applicable cancellation terms.

5. How to request help

Email support@elmagicobeats.com with your order reference, purchase email address and a description of the issue. You can find order details in your orders or recover an order through Find my order. You may also contact Link using the support channels supplied in your purchase confirmation.

Where a refund is approved, it is processed by the applicable merchant-of-record payment system, normally to the original payment method. Processing times depend on the payment method and financial institutions involved. After a valid refund or cancellation, access to the corresponding downloads may end and any further use of the content is governed by the applicable license and mandatory law.